How to ITIL
torsdag 4 februari 2016
What is process design (my way) post 1(5).
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This is a series of 5 posts. All posts are available. Process design! All ITSM professionals talk about it. It is mentioned in every projec...
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What is process design (my way) post 5(5). Summary.
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So now you have read my example (simplified yes, but still not fiction) of the results expected from the initial process design from par...
What is process design (my way) post 4(5). Part two.
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So let’s get deep. I will continue with the Knowledge management process and here is content for each of it's sub processes. Kno...
What is process design (my way) post 3(5). Part one.
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So let’s get real. I will use one of my favorite processes that I feel is so often misunderstood in the ITSM community as my example. Th...
What is process design (my way) post 2(5). The two major parts.
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Assuming that the ability to achieve the necessary changes exists, I divide process design in two major parts. First part is very corpor...
lördag 16 januari 2016
New jobb
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It's sentimental and melancholy at the same time as I feel excited when I tell you this. The day I thought would come na...
onsdag 30 december 2015
I don’t like IT "movements" or frameworks, but why I still use them all.
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Sounds contradicting? It sure does but that’s actually true. There is a lot of information available about these IT frameworks...
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