So now you have read my example (simplified yes, but still not fiction) of the results expected from the initial process design from part one and two. As I said, this is not a "cut and paste" material. The key here is to get a solid acceptance from the participants from both parts that this is the truth and nothing but the truth. There can be no discrepancies and this requires multiple iterations from both parts to be thoroughly accepted by all. The content needs to come from them, you can still use this material to guide the workshops and discussions but it cannot be forced. It is people you’re dealing with. Respect their profession, experience and competence.
The acceptance is one factor that radically improves your ability to accomplish the necessary change and to get people onboard. The end game is to facilitate the change that is required to improve the output. If the output does not improve, your wasting everybody's time.
I left out one thing in part two. That is the detailed activity flows for each of the sub processes. It is in these activity flows you design the order of activities and any dependencies there might exist to preform them. Dependencies can be to other activities in the same process, activities in other processes, specific information, tools, access etc. All these dependencies needs to be identified and documented.
It is very important that the sub process activities identified and defined in the activity flow fulfills the sub process objectives. Individually or collectively does not matter but they must contribute to all of the defined sub process objectives one way or the other.
It is the detailed activity flow that can act as the baseline for any tool implementation that you might be planning or that you already have in place that needs to be changed and improved.
This series of posts only cover selected content from my process design. There are much more to be done and process documents to write to get a complete picture. But don't forget. This is not a one time job. As soon as you stop managing, analyzing and improving the process and sub processes, it will deteriorate.
Links to all posts in this series: